- Have a question about your bill?
Please contact our office at
- How do I pay for my service?
You can pay with cash, check, Mastercard, Visa, Discover or American Express.
- What does a service call cost?
$125, we do require a credit/debit card on file before we will send a technician to your home. If you decide that you’d like us to complete the job for you, we will waive the $125 service call and simply bill you for the parts and labor required for the job.
- How do I pay for a new liner?
A 50% deposit is required to get you placed in line and a liner ordered. The remaining balance will be due the day of completion. A credit card on file is required for this process to get started.
- How much water should I be losing in a week?
Spring/Summer – .25″-.50″ daily Fall – .50″-1″ daily Winter – 0-.50″ daily
- When's the best time Close my pool?
Typically once the temperatures drop below 70 degrees
- When's the best time to open my pool?
Typically late March into early April, once temperatures start to climb algae can begin to grow under your cover.
- If I have a leak will the water just stop at the area it's leaking from?
Not always, many times small particles can clog the hole where it is leaking and give false water loss. It’s always best to get a Leak Detection done as soon as possible.
- How can I tell if I have algae or just dirt in my pool?
Algae tends to grow on vertical walls as well as the bottom, if the discoloration is on the bottom only then it is dirt.
- How do I get rid of algae?
It’s always best to begin with a professional water testing to determine proper water balance. Once that’s been done then the most cost effective treatment can be determined.
- How do I know my salt cell is producing chlorine?
Depending on your system it should produce between a quarter and half pound equivalence of chlorine daily. If your system is set to 30% or higher and still no chlorine is showing through testing then your cell is not producing correctly.
- How often should I clean my salt cell?
If you are using a high quality salt such as Aqua Salt once per season is sufficient. Most systems will require more frequent cleaning if a cheaper grade of salt is used, as often as once per month. Not cleaning the cell can lead to premature failure.
- What is the correct way to clean my salt cell?
Soaking your cell in white vinegar is the safest method for a homeowner.
- What is the energy cost for a standard pump?
Typically $100-$140 per month. That’s why many homeowners are switching to the energy efficient pumps with an average savings of 70%-85%
- How much money can I save if I go with a variable (energy efficient) speed pump?
Variable speed pumps can save up to $100 monthly on your energy bill.
- What is a DE filter?
DE is diatomaceous earth, it is a very effective filter media but requires more maintenance and cleaning.
- What are the advantages of the different filter media?
Cartridge or modular media filters are the most effective filters for homeowners, with very little maintenance and cleaning needed, sometimes as little as once per year. Sand filters require weekly backwashing and rinsing for optimal filtration. DE filters require monthly backwashing and recharging.
- Is there a certain way my Returns/Jets need to be positioned in my pool?
Your Returns/Jets should always be positioned down at a 45 degree angle, to create a clockwise or counter clockwise whirlpool effect with your skimmer at the end of your current. Your return/jet should NEVER blow directly to your skimmer.